eCommerce Lawyers

The legal documents recommended in eCommerce are designed to provide legal protection on all fronts.

Some of the most common legal documents needed for an eCommerce business include:

• Returns and refunds policy
• Shipping policy
• Terms of use
• Website terms and conditions
• Warranty policy
• Privacy policy

As an online retailer or eCommerce business owner, it is important you understand your legal obligations and abide by the Australian Consumer Laws (ACL).

This legislation aims to protect consumers by providing certain consumer guarantees. As an eCommerce business, you may be legally required to comply with consumer guarantees.

A consumer guarantee is an assurance to the customer that a purchased product or service will work.

An online retailer or ecommerce shop must meet these guarantees, in addition to any other warranties that they provide to consumers. The ACL also specifies appropriate remedies in the instance where businesses do not fulfil consumer guarantees.

There are certain guarantees for goods, including acceptable safety, quality, being fit for the purpose advertised and more. Guarantees for service include that you will provide the service with acceptable care and skill, and that the service is fit for purpose.

If you’re selling goods online, then yes, you’ll likely need to register for an Australian Business Number (ABN). Commonly, you need to have an ABN to register a .com.au Australian website domain. An ABN also allows you to run your online operations as a business (rather than a hobby).